Privacy Policy

Last Updated: 11.05.2024

Perpetual Help Medical Center ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, engage in SMS communications with us, or interact with us through other digital services. We are dedicated to ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Telephone Consumer Protection Act (TCPA) for SMS privacy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Includes name, contact details, demographic information, and any health-related information you voluntarily provide.
Usage Data: Automatically collected information, including IP address, browser type, device ID, and website activity.
Protected Health Information (PHI): Data related to your health conditions, treatments, and other medical information, in accordance with HIPAA.

2. How We Use Your Information

We may use your information to:

Provide medical services, including appointment scheduling, diagnosis, treatment, and follow-up care.
Communicate with you about your health, including test results, appointment reminders, and follow-up messages.
Enhance and improve our website and digital services.
Analyze website usage to improve user experience and engagement.

3. Compliance with HIPAA

As a healthcare provider, we are a Covered Entity under HIPAA. We are committed to protecting your Protected Health Information (PHI) by implementing administrative, technical, and physical safeguards. Your PHI will only be shared as needed for your care, payment, or healthcare operations, or as required by law. We also require our third-party service providers who handle PHI to comply with HIPAA.

4. Compliance with CCPA/CPRA

Under California law (CCPA and CPRA), California residents have specific rights regarding their personal information:

Right to Know: You can request to know what personal information we collect, use, and share about you.
Right to Delete: You may request that we delete personal information, subject to certain exceptions.
Right to Correct: You can request corrections to inaccurate personal information.
Right to Opt-Out: You may opt-out of the sale or sharing of your personal information for targeted advertising.

To exercise these rights, please contact us at [Contact Information].

Note: We do not sell or share your personal information as defined by CCPA.

5. Compliance with TCPA for SMS Privacy

We may send SMS messages to communicate with you regarding healthcare-related matters, including:

Appointment Reminders: Reminders for upcoming appointments.
Medical Refills: Updates on prescription refill statuses
Medical Records: Updates access to medical records.
Billing Information: Notices about billing status and payments.
Referral Status: Updates on the status of referrals to other healthcare providers.

To ensure your privacy and consent, we follow a double opt-in process:

Patient-Initiated Contact: The SMS process begins only when you initiate contact by sending us a message, expressing interest in receiving SMS communications.
Confirmation of Consent: After your initial message, we will send you a confirmation message requesting that you reply to confirm you accept and consent to receive SMS communications from Perpetual Help Medical Center.

By replying to this confirmation message, you agree to receive SMS messages related to your healthcare. You may opt out of receiving these communications at any time by replying “STOP” to any message we send.

We are committed to protecting your information and use secure methods for transmitting and storing SMS data to ensure compliance with privacy regulations. Phone numbers collected with SMS consent, will not be shared with third parties or affiliates for rent/marketing purposes under any circumstances..

6. Disclosure of Information

We may share your information with:

Healthcare Providers: For coordinated care with other healthcare professionals involved in your treatment.
Service Providers: Third-party providers who support our operations, such as data storage, analytics, and messaging services, who are required to protect the confidentiality and security of your information.
Legal and Regulatory Purposes: When required by law, such as to comply with subpoenas, court orders, or regulatory requirements.

7. Security of Your Information

We use administrative, physical, and technical safeguards to secure the personal information and PHI we collect and maintain. However, no electronic transmission or storage method is entirely secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware of such information, we will delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Any updates will be posted on this page, with the “Last Updated” date revised accordingly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your rights under HIPAA, CCPA/CPRA, or TCPA, please contact us at:

Perpetual Help Medical Center
930 Sunnyslope Road STE-C1, Hollister, CA 95023
Tel no: 831-636-1507
Email Address: DrG.PHMC@Gmail.com

By accessing or using our website, services, or SMS communications, you agree to this Privacy Policy. Thank you for trusting Perpetual Help Medical Center with your healthcare and privacy.